The Key Providers In Travel And Tourism Industry Essay

The Key Providers In Travel And Tourism Industry - Essay Example Internationally renowned vehicle rental agencies like Avis, Hertz, Thrifty, Dollar, National, Enterprise and Budget can be found at or near every major airport in the world. Passengers arriving on various airline flights arrange to rent vehicles from these agencies for the duration of their stay in the city or cities of that country. Such vehicle rental offices are staffed round the clock by well-trained staff and provide quality customer service. Many important points are considered by passengers before they choose a suitable car rental agency such as: Does the agency have a good customer service record? Does it credit frequent flyer or frequent guest programs with points? Does it carry the type of cars that the passenger likes to drive such as a new, used Ford, G.M and luxury or specialty vehicle? Does it have agreements with hotel chains, airlines and credit card companies that could save the passenger money in these areas? Does it offer a Premium Club where a passenger can sign u p all rental information – like rental preferences, decisions on insurance coverage and fuel replacement - in advance to shorten or eliminate the time spent at the counter? The airlines and transport providers are continuously linked and depend on each other – to the airline, the vehicle rental agencies are important as they provide reliable, crucially needed services to the passengers who travel on their aircraft; to the vehicle rental agencies, the airlines are important as they provide business to them in the form of passengers